Please answer all these questions for my customer service class. Both picture is the continue for part 2.Thanks.

Barriers to Effective Listening Most of us pay attention to only about 25 percent of what we hear. We tune out the other 75 percent-in one ear and out the other, as if we've never heard it. Yet being a good listener, and hearing what your customer is saying, is a critical skill. There are a number of obstacles we must surmount on the road to better listening. 4. Technology Examples: PURPOSE: 5. Stereotypes of customers Examples: To recognize the many barriers to good listening ability To consider the impact that poor listening skills has on customer perceptions and loy- alty To build a plan that eliminates or minimizes participants' most prevalent barriers to good listening To practice good listening behaviors Part A: Think of examples of how these barriers block your ability to listen effectively. 6. Trigger words and phrases Examples: 1. External noise Examples: 7. Attitude Examples: 2. Interruptions Examples: Part B: Select one of the barriers you identified in Part A. Barrier: 3. Mental Detours (daydreaming, thinking of the next question you want to ask or the re- sponse you will give, wondering when the customer will get to the point, etc.) Examples: 1. How does this barrier affect you? Part B: Select one of the barriers you identified in Part A. Barrier: 1. How does this barrier affect you? 2. How does it affect your relationship with your customers? 3. How can you overcome this barrier? Part C: Select one of the barriers you identified in Part A that is particularly challenging for you. Set a personal goal to improve your listening skills by eliminating this most challenging barrier. My Goal