Please answer both questions, since I am not sure about the first one either. Thank you.

Identify which e-commerce stage is represented in each scenario. Select & negotiate Casey takes inventory of office supplies running low in the mailroom and also emails team leaders for a list of needed supplies. She then checks to confirm inventory numbers on the supplier's Website. Purchasing Lindsey chats online with her supplier's customer service representative to set up a new corporate account that reflects updated information after her company's merger, Search & identification Reggie calls the vendor of his new 3-D printer for instructions on how to troubleshoot a setup problem After-sales service Leon emails his supplier's customer service department to discuss the possibilities of switching to a different shipping provider. When building a Website, you should first decide which tasks the site must accomplish. Most people agree that an effective Website is one that creates an attractive presence and that meets the needs of its visitors. Identify the Website function most important to the user in each scenario. Providing product testimonials Connie dropped her phone and cracked the screen. She's only had it for 6 months and doesn't want to buy a new one. Obtaining financial information Jeffrey needs to talk to the HR department at his company's home office, which is located in another state. Obtaining warranty information Stacey is researching his first car purchase and wants to make sure he gets a reliable car that will provide excellent gas mileage. Obtaining contact information Fernanda is planning to buy a house and needs more information about her mortgage options. You work for a pet food manufacturing company with factories in two states. One of the factories recently experienced serious downtime when a motor on a conveyor line failed and delivery of the replacement parts was delayed. As the new operations manager, the CEO is consulting with you on ways to prevent similar problems in the future