(Please answer each point in separate paragraphs so I can understand what each point is. Also please do not reuse answers or explanations from one point in another.) Do not use the same award or reward for different programs. Use section headings and include references if applicable.

• Your company has a customer service center where customer returns, repair requests and complaints are addressed. Each customer service representative operates individually and is being asked to do more with fewer resources. Formulate at least five specific rewards for individual customer service employees. Use examples and clearly demonstrate how each reward will improve productivity. For each reward include separate measurable criteria (e.g. what is the award, value/amount, how is it earned, when and how often, etc.)
• Two of your rewards for Customer Service are unavailable due to budget cuts. Introduce two new intrinsic rewards and demonstrate how these will motivate employees.
• One of the qualifiers for the manufacturing reward is that the team member must work at least 20 days during the month to qualify for the award. You have an employee who worked 12 days, but due to certain factors, you process the reward for those 12 days they worked in that month. Explain the two types of situations or factors that may lead you to make that type of exception.