please answer elaborately

Section C: Short Case Study

Explosion of Galaxy Note 7

In August 2016, Samsung launched its much hyped-about Galaxy Note 7. Within a week of its launch, Samsung received reports of the Galaxy Note 7 catching fire. The first explosion was reported in South Korea and another was reported in China on the same day. No official feedback was given, and instead a staffer replied that burning incidents do happen and the user did not use an original charger.

On 2 September, Samsung announced the global recall of its Galaxy Note 7. Galaxy Note 7 owners were urged to switch off their devices while Samsung investigated reports of the device catching fire and exploding. Two-and-a-half million Galaxy Note 7 were recalled and an exchange programme was offered to US consumers (China was excluded). The Chief Executive of Samsung Electronics made a public apology.

Subsequently, there were reports of the replaced Galaxy Note 7s catching fire, despite Samsung insisting that the replaced devices were safe. Airlines advised passengers with Galaxy Note 7 to turn off their device before boarding. On 11 October 2016, Samsung announced that it would halt the sales and production of the Galaxy Note 7. Because consumers safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place, the company said. Consumers with either an original Galaxy Note 7 or a replacement Galaxy Note 7 device should power down and stop using the device and take advantage of the remedies available, it added.

Source: Adapted from Samsung Galaxy Note 7 Owners Told to Turn Off Device, 2016.

With reference to the above mentioned case, answer all the following questions.

1. Identify THREE (3) stakeholders in the above case and explain their stakes?

(9 marks)

2. Evaluate Samsungs action of recalling the Galaxy Note 7 using the Deontological ethical approach.

(6 marks)

3. In addition to recalling the Galaxy Note 7 and giving a full refund, propose THREE (3) possible ways how Samsung can regain customers confidence in their products.

(10 marks)

(Total: 25 marks)

2. Ethics and morality are two terms that are used interchengeably in everyday life. Some people equate being ethical with abiding by the law or a set of stipulated rules. List out differences between morality and legality.

(10 marks)