please answer in abcde

27. According to the force field model, what occurs when the organization's systems and structures are aligned with the desired behaviors? a. unfreezing O b. refreezing O c. changing O d. an urgency to change O e. complacency 28. Increasing the restraining forces and reducing or removing the driving forces would O a. make the change process more difficult to implement. O b. remove any resistance to change. O c. have no effect on the change process. O d. give the change agent more power in the change process. O e. align the organization's systems and structures with the desired behaviors. 29. If the change process is supposed to encourage efficiency, then should be realigned to motivate and reinforce efficient behavior. a. rewards O b. negotiations O c. feedback O d. communication O e. priorities