please answer it with explanation

Question 2 (50 Marks): See the image below. Consider you have an SLA to resolve a customer's issue within 72 hours. Comment on where you associate the problem to be for each one of the following conditions: You cannot move to the next step without completing the previous step. What steps could you do in parallel. How can business intelligence help you? The material you have is on demand (meaning you do not have excess inventory onsite). How can business intelligence help you? This process would fail during COVID. What problems you do see in this process related the bottleneck of COVID. What suggestions do you have to changing the process so the business would keep running during COVID? Field Service Flow Phone Self Customer Call Fax E-Mail Walk-in Chat Service Social Verify Customer Valid Check and Product Entitlement -Yes- Knowledge Found Solution & Yes- Close SR Issue resolved ? details to create Base Helpdesk / System SR No No Inform customer and Create Job for close SR field visit Auto/Manual SR routing Capture Skill, Material, Dispatch Center to Field Technician Location for routing Visits customer Is parts Repair Debrief (Labor, location and available for Yes- Perform Repair Material, Expenses, END checks the repair ? Travel) Field Service Technician equipment for repair No Update Create Parts Receive Parts Close SR Knowledge Request Base Inventory Issue Parts AR Invoice Generation