please solve the question

Question 2 (50 Marks): See the image below. Consider you have an SLA to resolve a customer's issue within 72 hours. Comment on where you associate the problem to be for each one of the following conditions: Customer Helpdesk / System Dispatch Center Field Service Technician Inventory AR You cannot move to the next step without completing the previous step. What steps could you do in parallel. How can business intelligence help you? The material you have is on demand (meaning you do not have excess inventory onsite). How can business intelligence help you? This process would fail during COVID. What problems you do see in this process related the bottleneck of COVID. What suggestions do you have to changing the process so the business would keep running during COVID? Phone Call Verify Customer and Product details to create SR Fax Visits customer location and checks the equipment for repair Auto/Manual SR routing to Field Technician E-Mail No Valid Entitlement -Yes- Inform customer and close SR Is parts available for repair? No Create Parts Request Field Service Flow Issue Parts Walk-in Check Knowledge Base -Yes- Perform Repair Receive Parts Chat Found Solution & Issue resolved? No Self Service Create Job for field visit Capture Skill, Material, Location for routing Invoice Generation Repair Debrief (Labor, Material, Expenses, Travel) -Yes- Close SR Social Close SR END Update Knowledge Base