please answer question 2 fully thank you

Managing Ashland MultiComm Services Recently, Ashland Multicomm Services has been criticized for its inadequate customer service in responding to questions and problems about its telephone, cable television, and Internet services. Senior management has established a task force charged with the business objective of improving customer service. In response to this charge, the task force collected data about the types of customer service errors, the cost of customer service errors, and the cost of wrong billing errors. The task force compiled the following data: Phot af Pactnana Barulira Proven da alho. Dond Vasa Type and Cost of Wrong Billing Errors Type of Wrong Billing Errors Cost (\$thousands) Declined or held transactions 7.6 Incorrect account number Invalid verification Total 104.39.8121.7 2. As a follow-up activity, the task force decides to collect data to study the pattern of calls to the help desk (stored in Analyze these data and present your conclusions in a report