please answer questions 13/22-24. elaborate and thoroughly. include question in answer

HR IN ACTION CASE INCIDENT 2 Carter Cleaning Company The Grievance On visiting one of Carter Cleaning Company's stores, Jenni- fer was surprised to be taken aside by a long-term Carter em ployee, who met her as she was parking her car. "Murray (the store manager) told me I was suspended for two days with- out pay because I came in late last Thursday," said George. I'm really upset, but around here the store manager's word seems to be law, and it sometimes seems like the only way anyone can file a grievance is by meeting you or your father like this in the parking lot." Jennifer was very disturbed by this revelation and promised the employee she would look into it and discuss the situation with her father. In the car heading back to headquarters she began mulling over what Carter Cleaning Company's alternatives might be. Questions 13-22. Do you think it is important for Carter Cleaning Company to have a formal grievance process? Why or why not? 13-23. Based on what you know about the Carter Clean- ing Company, outline the steps in what you think would be the ideal grievance process for this company 13-24. In addition to the grievance process, can you think of anything else that Carter Cleaning Company might do to make sure that grievances and gripes like this one get expressed and also get heard by top management? CHAPTER EVDEDIENITIAL EXERCISE