Please answer questions 9-11 after reading the case 3 below:

Case 3:

Hex Mustie is a long-term employee of the Rafax Corporation, and for the last several years he has been

a supervisor in the IT section of the firm. He is very loyal to Rafax and works hard to follow the company policies and

procedures and the orders of the managers above him. In fact, upper-level management think very highly of him; they

can always count on Hexz to meet any sort of demand that the company places on him. He is valued and liked by all

the top managers. His employees in the financial section have the opposite opinion of Hexz. They feel that he is too

concerned with pleasing the upper-level brass and not nearly concerned enough with the needs and concerns of the

employees in his department. For example, they feel that Hexz never really pushes hard enough for a more substantial

slice of the budget. Relative to other departments in the company, they feel they are underpaid and overworked. Also,

whenever one of them goes to Hexz with a new idea or suggestion for improvement, he always seems to have five

reasons why it can't be done. There is considerable dissatisfaction in the department, and everyone thinks that Hexz is

just a puppet for management. Performance has begun to suffer because of his style and leadership. Upper-level

management seem to be oblivious to the situation in the IT section.

Questions

9. How would you explain Hexz's leadership style in terms of one or more of the leadership approaches? [2]

10. What advice would you give Hexz to improve his approach to leadership? [2]

11. Could a leadership training program be set up to help Hexz? What would it consist of? [3]