Please answer step1- 3 for customer service assignment. Thank You

STEP 1: IDENTIFY YOUR BUSINESS 1. What is the name of your business? You can use a business that you are or have been associated with, interested in creating, or a business that is completely factitious. 2. What type of business is it? Describe your product or service you offer. Identify and describe your market - who your customers are and what the demand is for your products and services. What does it do? o Describe your business purpose or promise. Business goals and objectives. 4. What is the customer service mission statement, motto, and core values? 3. STEP 2: CREATE A CUSTOMER SERVICE HANDBOOK Identify 3 areas of customer service you want to focus in on for your Customer Service Handbook Examples: Greetings and First Impressions, Customer Service Standards, Dealing with Difficult Customers, Telephone Answering Standards, Email/Writing Standards, Listening skills, Team Work Standards, Service Recovery, Guides for Dealing with customers Design the content for your handbook for each of the 3 selected topics You may use PowerPoint or Word to show your Customer Service Handbook STEP 3: REQUIRED ELEMENTS Your final document needs to include: Company name, type of business, what it does, and mission statement, motto and core values. Documents for the 3 areas of customer service you created for your Customer Service Handbook