Question: Please answer the below questions separately and cite your answers with all the applicable references and avoid plagiaraism. 1- What is the impact of CRM

Please answer the below questions separately and cite your answers with all the applicable references and avoid plagiaraism.

1- What is the impact of CRM on customer retention and loyalty to brands?

2-Why is e-CRM important in today's life for any organization?

3- How can you explain the customer gap under customer orientated marketing strategy

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