Question: Please answer the following question below.. (if possible answers according to the book, The Handbook for Quality Management,2nd ed. ) chapter 4, customer-focused organizations!! 1.

Please answer the following question below..
(if possible answers according to the book, "The Handbook for Quality Management,2nd ed." )
chapter 4, customer-focused organizations!!
1. explain why an effective organization must focus on delivering value to its customers?
chapter 5, Strategic Planning!!
2. explain why an effective organization must consider the customer in creating its strategic plan?
chapter 6, Understanding Customer Expectations and Needs!!
3. explain how understanding the customers needs, want, and expectation helps an organization deliver value?

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