please answer the following questions regarding information knowledge management systems

1. Explain the difference between an organisational unit and a Community of Practice (CoP). What technologies and mechanisms would you recommend to support the efficient operation of a CoP?

2. Do you agree with the statement by Jack Bergstrand (2010) that In today's knowledge age, what matters most is not what you know but how fast you can apply it? What is the role of IKM systems in supporting efficient knowledge application?

3. What are the key components of an expert or decision support system?

4. What are the key components of rules based automation systems? In what circumstances are they worth the investment? Which do you think is greater the technology cost or the process analysis and representation costs?

5. What are the key components of case based reasoning systems? In which circumstances are they best applied?

1. What distinguishes a Chief Knowledge Officer from a Chief Technology Officer? What leadership and commitment do they need to show?

2. Describe critical success factors for organisational knowledge management and explain how they can be measured and evaluated.

3. What quantitative metrics can be used to measure the effectiveness and efficiency of organisational information and knowledge management?

4. What qualitative metrics can be used to measure the effectiveness and efficiency of organisational information and knowledge management?