Please answer the question

Question 2 what has happened to the back office's person power

CASE STUDY 12.1 FOREIGN EXCHANGE CONFRONTATION I worked in the foreign exchange (FX back office, ble. They were discussing female anatomy in where deals done by our 150 dealers were checked. detail in a room with almost all men, and I know payment instructions were added, and querits my views were in the minority. I was afraid any addressed. My job was to resolve problems arising reaction from we would be ridiculed. Writing from deals. Much of the time this meant going about it now, I also feel proud for having had the upstairs and talking to the dealers courage to tell him a Now, you never told a dealer that he or she was The Foreign Exchange dealers, nearly all mm, wrong even when handling deals who, through were the most arogant group of people I have out the whole of my placement, were never right ever come across in my life. If I had not gradually You just briefly stated what the problem was and come to understand some of the reasons for their asked them to kindly look into it. behavior an outburst like the one I have fast This particular nedent involves Nick one of described would have come much earlier. You the men who always made mistakes. This time be need to appreciate the fact that the EX department had mixed up the currencies on a deal. The pay. is, at the moment, one of the best department ment was dun in half an hour, so it was important resalt-wise in this forms, which creates a feeling to get him to and the deal. I went up to see him of selerability and attreme self importance but Lee, also from the back office, was already among those working there. I did not feel that tulldog to him about something else. Because my this was a valid excuse for their babylor, stil, problem was turgent, I waited for Lee to finish learned to accept it When Loeloft, Nick glanced stor and then, to my The basicsce policy was to accept any amount surprise, left his desk and went over to another of rains from the dealers, and then let it all dealer, Jobs, from whom we had heard juicy come out afterwards when you were gly beck it comments for quite a while. A group of dealers your desk, This policy was no good as it only assembled and I could bear and see from their helped to create the hostility between the deales behaviour that they were not discussing business and the bad. My telling of the dealer Want I went over and discovered there for that I had broke the main taboo in the office ther behaviour was two pages from The Sus Over several wees, I realized that this caree paper filled with pictures of posing naked wom lot of spect. I had done soteching many stay Something is de tre just apped. Trodat college badated to do for years, but dare my job was actually meant as a service to the deal not. The risk was smaller for den I was only ers, to help make them aware of errors before it there for a short while. So, I achieved spect boek cost them money. I explained how much work from the back ofice and from some of the date had to do and how much other dealers appreciated and perhapsyen more important, I reported may corrections, to by ignoring me he was not only myself more for having done what I felt was sht. wasting my time, but his own colleagues' right to the service the back office offers. And with his eztor statistics, I would imagine he had better Discussion Questions things to do than to stare at page three girls. 1. Describe the powes bases and contingencies I turned around, left my sheet of paper on his of power held by dick and the hackath desk and departed. My main emotion both thet and now is anges. 1 2. How did the back office person's power change person during this incident felt I had been patient and take much more rade behaviour than was acceptable. The way Nick after this fcident? Why? ignored me to go and look at photos of semi-ded Sorte Adapted from Galileln latroduction to the women in x newspaper was the straw that broke Social Psylogy of multa berpanladim. Elman the camel's back. I also felt helpless and vulnera. Relation 51 fovember 1998), pp. 2329-52 McShane, S. (2004). Canadian organisational behaviour 5 d.). Toronto: McGraw-Hill Ryerson. P. 365