please answer these tasks : Task $1$: Business Excellence

Case: The EFQM Model is a globally$-$recognized management framework which allows organizations to achieve success by measuring where they are on the path towards transformation, helping them understand the gaps and possible solutions available, and empowering them to progress and significantly improve their organization$$s performance $($www$.$efqm.org$).$ The new EFQM model, called EFQM $2020,$ was officially launched in Helsinki in October $2019,$ following years of intensive discussions and roundtable talks of QM experts. The result is a completely new model, which is characterized by a symmetrical and streamlined design. In the development process of EFQM $2020,$ current trends, i$.$e$.$ digitalization, were taken into account. $($Moll $2019,$ QZ$)$

Tasks: a$)$ Compare the Fundamental Concepts of EFQM $2020$ with EFQM $2013$ in a table and outline the main differences. Summarize your findings in one sentence.

b$)$ Specify causes why the new model of EFQM $2020$ differs from EFQM $2013$ model so significantly. Formulate two scientific hypotheses to summarize your findings.

c$)$ In $2019,$ the HOWARD COMMUNITY COLLEGE was the winner of the American Excellence Award MBNQA. Outline the steps that are necessary to conduct an assessment based on EFQM $2020$ model in order to confirm the excellence level of this organization. What could pose a problem? Task $2$: TPS

Case: The catering service FRESH FISH has five sales locations $($stores$)$ for fish sandwiches in the city centre. The stores receive deliveries of fresh products every day from the central kitchen located at the headquarters. The kitchen operates one shift per day $(8$ hours$)$ from $6$ am to $2$ pm$.$ The maximum production output is $120$ fish sandwiches per hour. A delivery truck transports sandwiches to the stores two times a day, i$.$e$.$ in the morning at $9$ am and in the afternoon at $3$ pm$.$ One shop assistant works in each store and the store is open from $10$ am to $6$ pm each day. On average, $480$ sandwiches are sold per day. The range of products includes $6$ different fish sandwiches. The customers usually order the same amount of each kind of sandwich every day. Nevertheless, several stores accumulate losses since some products are sold out very early in the afternoon whereas others are still in stock when stores are closing. The owner of the business is dissatisfied with the current situation. He wants to optimize the internal supply chain: from warehouse to production site $($kitchen$)$ to sales locations. Before he started his own business he used to work for a great automotive supplier. Therefore, he wants to adopt the principles of the TOYOTA PRODUCTION SYSTEM $($TPS$)$ and is looking for your advice.

Tasks: a$)$ Besides others, the following tools have to be implemented in order to achieve an effective TPS: $(1)$ Kanban, $(2)$ Takt Time, $(3)$ Pull$-$System, $(4)$ Hejunka. Please briefly describe the main goals and approaches of these tools $(2$ facts per tool$).$ What are the preconditions for implementation?

b$)$ Please outline, if and to what extent the four tools are already implemented in the company FRESH FISH $($current state$).$ Support your answers by using the given facts and data.

c$)$ The greatest $($positive$)$ effect on quality management is achieved, when all TPS$-$tools are fully implemented. Please describe the future state of $$TPS at FRESH FISH$$ by developing an integrated concept of the four tools. Support your answers by using given facts and data.