Task $1$: Business Excellence

Case: The EFQM Model is a globally$-$recognized management framework which allows organizations to achieve success by measuring where they are on the path towards transformation, helping them understand the gaps and possible solutions available, and empowering them to progress and significantly improve their organization$$s performance $($www$.$efqm.org$).$ The new EFQM model, called EFQM $2020,$ was officially launched in Helsinki in October $2019,$ following years of intensive discussions and roundtable talks of QM experts. The result is a completely new model, which is characterized by a symmetrical and streamlined design. In the development process of EFQM $2020,$ current trends, i$.$e$.$ digitalization, were taken into account. $($Moll $2019,$ QZ$)$

Tasks: a$)$ Compare the Fundamental Concepts of EFQM $2020$ with EFQM $2013$ in a table and outline the main differences. Summarize your findings in one sentence.

b$)$ Specify causes why the new model of EFQM $2020$ differs from EFQM $2013$ model so significantly. Formulate two scientific hypotheses to summarize your findings.

c$)$ In $2019,$ the HOWARD COMMUNITY COLLEGE was the winner of the American Excellence Award MBNQA. Outline the steps that are necessary to conduct an assessment based on EFQM $2020$ model in order to confirm the excellence level of this organization. What could pose a problem?