Please answer this question in a clear and easy understanding points, I need it ASAP !!! Thanks a lot

Document3 Q- Search in Document Home Insert Design Layout References Mailings Review View Calibri (Body) 11 A- A- Aa Aabe A + T AaBbDdEe AaBbDdEe AaBbCcDc AabbCcDdEe AaBb AaBbceDd Ee Paste B I Uabe Xx2 A Normal No Spacing Heading 1 Heading 2 Title Subtitle Styles Pane Creative.com is an e-business that sells craft materials and supplies over the Internet. You have just started as the vice president of customer service, and you have team of 45 customer service representatives. Currently, the only form of customer service is the toll-free number and the company is receiving a tremendous number of calls regarding products, orders, and shipping information. The average wait time for a customer to speak to a customer service representative is 35 minutes. Orders are being cancelled and Creative.com is losing business due to its lack of customer service. a) Discuss the importance of the role of a customer service centre to a business like Creative.com, b) Discuss three features that you would add to your customer service centre to revamp it and get it back on track. Page 1 of 1 133 Words English (AUS) + 142 %