Please assist with the attached question

A year at the to 21 Question 27 120) ITIL implementation inevitably requires some changes to organisations business proces This question is based on the research aricle the investigated EIGHT Case studies the court organisational change for successful ITIL implementation. Use the Unisa Library Resources to download the article and answer the following questions after reading it in its entirety NB: You can use other sources to answer the questions, provided you reference the additional sources RESEARCH ARTICLE Blumberg, M., Cater-Steel, A., Rajaeian, M.M. and Soar, J., 2019 Effective organisational change to achieve successful ITIL Implementation. Journal of Enterprise Information Management. 27.1 Discuss the relationship between Information Technology Service Management (ITSM) and ITIL Highlighting the following aspects: definition, similarities and differences in implementation approaches 272 Discuss the term 'organisational change (OC) with emphasis on different types and (2) strategies of OC (2) 27.3 What is you understanding of the term 'socio-technical syster' (STS) in relation to ITSM? Provide a diagram to illustrate STS. 27.4 The eight case studies this research implemented these FOUR processes and functions (except problem management with 7/8 implementations). service desk, incident management, change management, and problem management Discuss why EACH of these processes/functions are most likely candidates for initial ITIL implementation in organisations (8) 27.5 Identify and summarise the different types and strategies of organisational change for (2) ITIL implementation 27.6 Identity and discuss the main factors that contributed to the successful implementation of (2) ITIL across all the case studies in the research. CUNISA 2021