Please can someone help provide a response to this post? Please do not reply with my original post. Thank you.

Dilmegani (2022) states, "hyperautomation is the end-to-end automation of processes through a combination of technologies including:

• Robotic Process Automation
• Intelligent Business Process Management Suites (iBPMS)
• Process Mining
• Artificial Intelligence/ Machine Learning
• Natural Language Processing (NLP)
• Optical Character Recognition (OCR)
• Digital Twin of an Organization (DTO)"(para.2).

This discipline is business-driven and connects as many IT automated business processes as possible, in order to streamline functionalities and increase efficiencies. IBM Cloud Education (2021) claims hyperautomation can "maximize productivity, minimize expenses and, ultimately, operate with increased efficiency to succeed in today's economy" (para. 1). This will enable organizations to transform and thrive in the new digital environment and ensure a competitive advantage.

A good example of how this process might look with document-based processes is described and illustrated by Dilmegani (2022) below:

• Incoming documents or emails are collected by a script or RPA bot. This document or email can contain semi-structured or unstructured data.
• Document or email is processed using a machine learning model which extracts machine-readable data from the document
• Machine readable data is validated by either rules or ML models. For example, invoices could be validated for VAT compliance or to ensure that they are not fraudulent.
• Validated data is enriched by database lookups or ML models. For example,
  • supplier ID can be looked up from the company's master data
  • Cost center can be added to the invoice based on company's historical transactions
• If machine learning model confidence is low, the output can be reviewed by a human using a human-in-the-loop software
• Finally, this validated and enriched machine-readable data is passed to the next system of record (e.g. ERP)
• Hyperautomation is a hot topic, and many businesses are utilizing this technology to increase their profit margins and attract more customers at a faster pace. According to Ciutacu (2022), "The hyperautomation-enabling software market has been rising in the past two years and is expected to reach $596bn in 2022" (para.4). Automation is essential to eliminating repetitive and boring business processes, but hyperautomation takes it one step farther by combining several automated workflows into one. The value in this technology is recognizable but challenges with transitioning to this disciple still remain. Some of these challenges include the selection of the right solution from an ever-expanding market, keeping leadership support throughout, and gaining stakeholder and management support. These changes can be an uphill battle so knowing this ahead of time will allow for the most success.

Questions:

Would Jumbo Carpets use Hyperautomation to achieve their business goals?

Would Jumbo Carpets be able to hyper automate current processes to increase efficiencies in the current state? Future state?

What is the ROI timeframe for hyperautomation? A lot of man-hours/weeks are required to setup, so how is hyperautomation efficiency determined?

Does it create more jobs or new jobs?

Does it truly eliminate jobs or human processes?

References:

Ciutacu, L. (2022, January 27). Hyperautomation: What it is and how it will transform business operations. N8n.Io. https://n8n.io/blog/hyperautomation-trends/

Dilmegani, C. (2022, May 23). Top 12 hyperautomation use cases & examples in 2022. AIMultiple. https://research.aimultiple.com/hyperautomation-examples/

IBM Cloud Education. (2021, April 29). Hyperautomation: The benefits and challenges. IBM. https://www.ibm.com/cloud/blog/hyperautomation-benefits-and-challenges