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At ThyssenKrupp, the data collection process was largely paper based. This made it very difficult for employees to quickly find important information in documents that were constantly being shipped back and forth between its 100+ branch and service locations in a physical "red folder:". How did ThyssenKrupp address this challenge? At Thyssenkrupp, legacy systems were replaced with data silos to manage big data. At ThyssenKrupp, a decentralized data model was developed to respond to consumer preferences. ThyssenKrupp found their answer in M.Files, an inteligent content and document management platform. IT managers at Thystenkrupp implemented a data governance program to ensure that both paper and digital preferences were achieved