Question: At ThyssenKrupp, the data collection process was largely paper based. This made it very difficult for employees to quickly find important information in documents

At ThyssenKrupp, the data collection process was largely paper based. This made it very difficult for employees to quickly find important information in documents that were constantly being shipped back and forth between its 100+ branch and service locations in a physical "red folder.". How did ThyssenKrupp address this challenge?

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