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1. Performing the front of fice audit requires attention to: a. staffing considerations. b. security issues. c. guest credit restrictions. d. wage rates. 2. Which of [he following is a function of the front office audit? 3. ensuring the separation front office job functions b. balancing all front office accounts c. resolving room status discrepancies d. b and c 3. Preparing a daily summary of the cash, check. and credit card activities that occurred at the front desk is the role of the: a. front office manager b. front office auditor c. controller d. front desk supervisor 4.31.\" the accounts listed on a high balance report are: a. guest and non-guest accounts that have reached or exceeded assigned credit limits. b. non-guest accounts. c. guest accounts that are due to check oul the next day. d. guest accounts that have reached or exceeded assigned credit limits. 5. Independent documentation by different hotel departments that verifies transactions posted to guest accounts enables the front office auditor to: a. monitor high balance accounts. b. reconcile front of lice accounts with revenue center and departmental records. c. resolve room status discrepancies. d. ensure proper room and tax postings. 6. Which of the following is a supporting document verifying a hotel/guest transaction? a. the cash register tape from a hotel's coffee shop b. guest checks from a hotel's dining room C. a transaction of maintenance repairs a. a and b 7. The Roadside Inn is an 80-room motel with only one or two front desk agents on duty at any time. To ensure that no single employee is wholly responsible for accounting for all phases of a transaction, room and room rate tax charges should be posted by the: a. general manager b. day shift desk agent c. accounts receivables clerk d. front office auditor 8. Which of the following is typically considered the most important outcome of the front office audit: a. the daily operations report b. department detail and summary reports c. reconciliation of room status discrepancies d. verification and posting of room rates 9. The first step in a typical front office routine is: a. verify all room rates b. post room and tax charges c. balance all departments d. complete outstanding postings 10. Which of the following is an online internal accounting file that supports account postings originating from an operating department. a. update file b. master folio c. control folio d. variance folio