please cite 2 possible solutions that can help solve the identified problems of the companys.

(attached below is the informations about the company)

I. Introduction/Background of the Company A. Brief Company History Full Potential Solutions (FPS) is a BPO performance-based outsourcing company that prioritizes its culture and its people, believing that happy, content employees produce outstanding results. With an aim to aid its partners in achieving breakthrough commercial results, FPS develops comprehensive omnichannel solutions by incorporating and equipping the best people with proprietary analytics and technology to develop effective strategies enabling its partners to reach their maximum potential, with an emphasis on boosting customer lifetime value and lowering acquisition costs for large brands. Furthermore, it also implements programs that use voice, email, chat and direct mail, and analytics to increase and optimize sales, lead generation, customer service, up-selling, retention, and tech support. The mission of Full Potential Solutions is to foster a positive work environment for its workers. Integrity, Excellence, Accountability, and Grace are the company's core values, which influence and guide everything they do, from who they hire to how they service their customers and to how they engage with them. It believes that in order to become successful, employees require the right tools, structure, and support. II. Problem Definition The company focuses on performance-based outsourcing that relies on the employee's productivity and quality of work. From the perspective of the accounts team under the operations department, the allocation of tasks is one of the main concerns of the company. The standard number of tasks needed to be completed per day is 30 enriched accounts and 30 quality check accounts with a total of 1,800 accounts per quarter must be accomplished. These accounts are usually allocated every Monday and must be finished by Monday the following week. As a result, proper allocation of resources affects the overall productivity and quality of work of the employees since they are being paid based on their performance and output. Problems Identified Summary flow of tasks 1. Inconsistent The accounts team of the company cannot meet the standard number of tasks needed to be completed per day because they lack the accounts that are available. 2. Improper allocation of tasks There are instances where the tasks for the week are being allocated late which makes it difficult for them to finish by the deadline. Topic Design of Work System Design of Work System Subtopic Capacity Planning Capacity Planning