Please discuss how during the height of the pandemic how Best Buy was able to maintain its edge through human connections.

Important: Please give at least one reference from each article in your answer.

https://hbswk.hbs.edu/item/best-buy-how-human-connection-saved-a-failing-retailer

https://retailwire.com/discussion/hubert-joly-says-human-connection-laid-the-foundation-of-best-buys-turnaround/