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Question 6 Not yet answered Points out of 1.00 P Flag question Previous page Managers typically spend about 20% of their time dealing with this: a. Decision making b. Conflict c. Diversity d. Leadership issues Next page Question 7 Not yet answered Points out of 1.00 Flag question Previous page Time left 1:54:42 The job of "On-Campus Mail Delivery Clerk" was redesigned; the employee now determines the order in which deliveries are made to each of the campus buildings, instead of following the same order of buildings every day. Which Core Job Characteristic of Hackman and Oldham's Job Characteristics Model has been changed in this job redesign? a. Feedback b. Skill Variety c. Task Identity d. Autonomy Next page Question 8 Not yet answered Points out of 1.00 P Flag question Previous page Helen's department has resisted changing to the new-and-improved software, despite her attempts to show the employees the benefits of using it, and having the vendor do workshops showing employees how it will make their jobs easier. Without requiring her employees to switch to the new software, what is Helen's next step in overcoming their resistance to change? 0 a. Negotiation and agreement b. Interactionist approach c. Devil's Advocacy d. Active listening Next page Question 9 Not yet answered Points out of 1.00 P Flag question Previous page Any attitude or behavior that reflects a person's unwillingness to make or support a desired change: a. Opposition b. Freezing c. Resistance d. Synergy Next page Question 10 Not yet answered Points out of 1.00 P Flag question Previous page Connor believes that he should always be polite to customers, but just acted rudely to a long- time repeat customer, a mismatch between an attitude and his behavior. What emotion is Conner feeling? a. Cognitive dissonance b. Self-awareness c. Frustration d. Affect-driven behavior Next page