Question: Please do not Copy and Paste. Update it. Do a comprehensive web search on the Ritz-Carlton Customer Experience and respond to the following questions pertaining

Please do not Copy and Paste. Update it. Do a comprehensive web search on the Ritz-Carlton Customer Experience and respond to the following questions pertaining to the role of the employee in service operations

  1. What is the essence of the Ritz-Carlton experience? What is Ritz-Carlton selling?
  2. How does the Ritz-Carlton create "Ladies & Gentlemen" in only seven days?
  3. What's your assessment of the Ritz TQM system?

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