Question: Do a comprehensive web search on the Ritz-Carlton Customer Experience and respond to the following questions pertaining to the role of the employee in service

Do a comprehensive web search on the Ritz-Carlton Customer Experience and respond to the following questions pertaining to the role of the employee in service operations W hat is the essence of the Ritz-Carlton experience? What is Ritz-Carlton selling? How does the Ritz-Carlton create "Ladies & Gentlemen" in only seven days? What's your assessment of the Ritz TQM system?

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