Question: Please explain what the term inconsistency means in our services marketing/delivery environment and what challenges this poses managing the expectations of repeat customers.

Please explain what the term "inconsistency" means in our services marketing/delivery environment and what challenges this poses managing the expectations of repeat customers.

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock blur-text-image

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

EyeGuard Equipment Inc. (EEI) manufactures protective eyewear for use in commercial and home applications. The product is also used by hunters, home woodworking hobbyists, and in other applications....

Educating Managers from an Evidence-Based Perspective Author(s): Denise M. Rousseau and Sharon Mccarthy Source: Academy of Management Learning & Education, Vol. 6, No. 1 (Mar., 2007), pp. 84101...

Unit 2: Designing the Operations Designing the operations of an organization or your department - precedes operational management. For .ll _ . example, suppose a wallet manufacture's mission is to '...

Hi tutors, can anyone help me work on the below assignment thanks. Paragraph One & Two: Prior to the financial recession in the late 2000s, some companies had built up significant cash balances. By...

Paragraph One & Two: Prior to the financial recession in the late 2000s, some companies had built up significant cash balances. By 2010, discussions began about whether "cash hoarding" by firms was...

Case Studies: For each, you will submit your electronic document (.doc, .docx, or PDF) via Blackboard before class begins on the assigned date. Your case study will be not less than six pages in...

Reed these three chapters. Chapter 1, 8, and 9. Wryte a 2-3 paragrafff summary on each chapter. Be sure to label each chapter summary. play.google.com @ 5 + (107) Relaxing Music For Stress Relief,...

\f\f\fChapter 2 Service Strategy Learning Objectives After completing this chapter, you should be able to: 1. Formulate a strategic service vision. 2. Describe how a service competes using the three...

ASSUMPTION UNIVERSITY GRADUATE SCHOOL OF eLEARNING Master of Science in Management SCIT Building 9th floor, 88 Moo 8 Bangna-Trad Km 26, Bang Sao Thong, Samutprakarn 10540 Thailand Tel: + 66 2 7232944...

Please ,Carefully read the case study &Answer the following Discuss the significance of HRM practices in Pharmaceutical companies. How HRM practices helps in improving other industries. Please kindly...

What is the essence of the theory of comparative advantage?

When machine-hours are used as an overhead cost-allocation base and annual leasing costs for equipment unexpectedly increase, the most likely result would be to report a(n) ________. a. unfavourable...

The dividends valuation method broadens our definition of dividends. Which of the following is NOT considered a way in which shareholders can receive cash? quarterly or annual dividend payments when...

atch the compensation objectives with their meanings. Efficiency Efficiency drop zone empty. Fairness Fairness drop zone empty. Compliance Compliance drop zone empty. Improving performance and...