Please go through this and answer these questions below the case study in the image.

These are the hints:

Hints:

1-Take you time in analyzing the scenario. Know the facts.

2-Answers questions with both, based on experience and based on what the chapter teaches you. The more you use chapter terminology, methods, approaches, the higher the grade.

3-Whatever you decision, back it up. Don't just answer with a short sentence but list your reasons as to why you reached that conclusion.

The Side-Takers ody Gillam was facing some issues she would groups among the sales staff were sabotag- never have forecast when she started her ing each other's work and insulting each other women's fashion shop barely two years before. at every turn. Heather and LeeAnn were two Her business had expanded to the point where strong personalities who disliked each other. she now employed nearly 20 people, most of Over the past few weeks, others in the store had them as full-time employees. Now, it seemed gravitated to one or the other, forming a coali- that she had four groups: two that were hard- tion of supporters on both sides. This created working and dedicated and devoted totally to the tension felt even by the customers. the needs of customers, and two that seemed to "One thing is for sure," Jody said softly. be out to destroy each other. "This absolutely can't be allowed to go on." Today, Jody's floor manager, Mia, came to "Well, we're together there," Mia replied. her with a great deal of urgency in her voice. "The question is, where do we start?" "Jody, we've got to do something about the hos- tility level in this place. It's driving customers Case Study Questions away and discouraging new ones from shop- 1. Which emphasis areas of human relations ping here. I had a customer just yesterday tell me that she can feel the tension' whenever she does this case mostly address? walks in here." 2. What steps should Jody take to solve the Mia wasn't telling Jody anything she didn't conflict in her department? already know. Jody even knew who the prob- 3. Could Jody have done anything to prevent lem members of both groups were; the question this problem from occurring in the first was what to do about the issue. Two informal place? If so, what