Please help answer the following questions:

1. Your client accidently deleted an important file from their server and it's not in the recycle bin. What do you try first? *

a. Restore backup from three days prior.

b. Use a raw-data file recovery tool such as "Ontrack EasyRecovery".

c. Attempt to restore a recent copy of the file from Shadow Copy.

2. You work as the desktop support technician at ABC.com. The ABC.com network consists of a single Active Directory domain named ABC.com. All client computers on the ABC.com network run Windows 7 Professional. You have been instructed to upgrade a client computer named REC01 to Microsoft Windows 10 Professional. It is the receptionists computer, so the use is relatively light. REC01 has the following specifications: Drive C (system drive) with 12 GB of free space. Drive D (data drive) with 250 GB of free space. Four memory slots with two occupied by 2048 MB memory sticks. One 2.4 GHz 64-bit processor. You need to ensure that Windows 10 Professional can be installed on REC01. What should you do first? *

a. You should consider installing Windows 7 on Drive D.

b. You should consider creating more free space on Drive C.

c. You should consider upgrading the memory.

d. You should consider upgrading the processor.

3. Everyone at your client's office reports that their copy of Microsoft Outlook "can't connect to Exchange." Exchange is in-house. What do you try first? *

a. Check the Exchange services on the server.

b. Scan for viruses.

c. Restart the router.

4. You have a client that runs and older Windows Small Business Server (SBS) 2011 Standard. Users are able to connect to your company's SharePoint website from both inside the network and by using Remote Web Access. A new security policy includes the following requirements. Users must not have direct access to SharePoint from outside of the network. Users must have access to SharePoint from the corporate LAN. You need to enforce the new security policy. What should you do? *

a. Block port 444 on the network gateway device.

b. Block port 967 on the network gateway device.

c. Remove all users from the Windows SPS Sharepoint_VisitorsGroup security group

d. Remove all users from the Windows SPS Sharepoint _MembersGroup security group.

5. Your client runs an in-house Exchange server. Four companies they've corresponded with for years now say that emails they send to your client are "bouncing back," saying the messages can't be sent. Your client is still receiving emails successfully from everyone else. What do you check first? *

a. Check the Exchange services on the server.

b. Check if your client's Exchange Server's WAN IP has been added to a blacklist.

c. Check if port forwarding on the router is configured correctly.

6. Your client's computer has "blue screened" many times, but the STOP error and the system log don't give enough detail to pin the problem down. What do you try first? *

a. Install new memory.

b. Analyze the minidump file.

c. Reset Internet Explorer and firewall settings.

7. Your client complains they can't open web pages anymore. From the PC, you can ping 8.8.8.8 but not google.com. What is a likely cause of the problem? *

a. The PC's firewall settings need to be adjusted.

b. The client's Internet connection is down.

c. The client's DNS servers may not be working properly.

8. You are the administrator for a network that runs Windows Server 2016 Standard. The business owner purchases a new computer that runs Windows 10 Home. You need to join the new computer to the domain. What should you do first? *

a. Create a Homegroup to match the network domain name.

b. Reinstall Windows 10 Home by using the supplied recovery media.

c. Perform an upgrade to Windows 10 Pro by using the Windows Anytime Upgrade feature.

d. Modify the name of the computer workgroup to match the network domain name.

9. You are the administrator for a network that runs Windows Server 2008 Standard. All network devices receive their IP addresses from the Windows 2008 Standard server. You have a network printer that uses TCP/IP. You need to ensure that the network printer receives the same IP address every time the printer is powered on. What should you do? *

a. In the DHCP console, create a DHCP exclusion for the printer.

b. In the DHCP console, create a DHCP reservation for the printer.

c. In the DNS Manager console, create Host (A) and Service (SVR) records for the IP address of the printer.

d. In the DNS Manager console, create Host (A) and Reverse DNS (PTR) records for the IP address of the printer.

10. You have a client that runs and older 2010 Exchange Server. Your company now has two domain names. Each user must be able to receive email messages for both domains. You need to add a second email address to all mailboxes. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.) *

a. Edit the Default Receive Connector in Server Configuration Hub Transport.

b. Create a new Receive connector in the Server Configuration Hub Transport.

c. Create a new Accepted Domain in the Organization Configuration Hub Transport.

d. Add the second email domain to the Email Address Policy in the Organization Configuration.

11. Your client just moved to Office 365 Premium and replaced their aging in-house Exchange Server. The CFO wants to make sure that her private files, that only she has access to, are moved to The Cloud. These are the files that now reside in her private user folder on the server. The private user folder is redirected from the server to the Documents folder on her local Windows 10 computer. She works a lot on the weekends and after hours and wants access to the files from home and on her phone. What Office 365 Cloud application would serve this purpose best? *

a. SharePoint Online

b. Microsoft Azure File Share

c. OneDrive for Business

d. Microsoft Teams