PLEASE HELP! I ONLY HAVE 20MINS! *WILL GIVE THUMBS UP IF CORRECT & ENTIRELY!

11. Which performance management system has as a drawback the fact that it requires a lot of information that needs to be remembered by the manager conducting the evaluation?

Multiple Choice

• the behavioral observation scale

• the critical incidence method

• simple ranking

• the graphic rating scale

• the behaviorally anchored rating scale

12. What is the most popular way to measure performance in organizations?

Multiple Choice

• rating outcomes

• ranking

• rating behaviors

• rating technical skills

• rating attributes

17. Job enlargement is defined as

Multiple Choice

• moving employees through a series of job assignments in one or more functional areas.

• a systematic approach to help an organization modify its core processes to achieve more efficient results.

• aiming at greater productivity through reduced application of mental and physical effort.

• adding challenges or new responsibilities to employees' current jobs.

• an attempt to motivate employees by giving them the opportunity to use specific skill sets.

22. For assessment to support development, an employee must be

Multiple Choice

• informed that an appraisal can take place at any time during the year.

• present on the day the assessment occurs so that results of the feedback will be accurate.

• employed at the organization for at least a year.

• evaluated discreetly so the employee does not pretend to be a model employee.

• provided suggestions to improve his or her weak skills.

29. A health services firm periodically enrolls some of its employees in a one-month marketing course at a local college. At the end of the course, the employees are able to perform better in the organization. Which method of employee development has the firm used?

Multiple Choice

• externship

• personality test

• formal education

• assessment

• interpersonal relationships

34. Latosha was excited to sit down with her manager and discuss the results of her performance evaluation because she wanted to know how she could improve her performance. However, when she found out the evaluation just compared her performance to the performance of her co-workers, she felt it was unfair. Which criterion for an effective performance measure was ignored?

Multiple Choice

• fit with strategy

• reliability

• acceptability

• specific feedback

• validity

39. Elvis is hired as a seasonal firefighter by the Washington Department of Forestry. The training used to prepare Elvis for his firefighting job involves an online training module. In this game-like module, Elvis is virtually placed in a real-life scenario such as a wildfire, resort fire, or residential cabin fire, and his goal is to assist in its containment or to extinguish the fire and save as many lives as possible. This form of training is referred to as

Multiple Choice

• cross-training.

• an apprenticeship.

• action learning.

• an internship.

• a simulation.

41. Daveed, an accounting manager, agreed to work with a coach. He chose this option in order to become more of a team player, which would, in turn, lead him to being considered for a larger role in management. After three weeks, however, he complained to the HR manager that the process was time-consuming and he had not seen any positive results. Which response to Daveeds complaint would best reflect how coaching can contribute to employee development?

Multiple Choice

• Results should show up after several weeksso Daveed must not be practicing.

• A coach generally starts by asking challenging questions, so the coach should be replaced.

• Getting results can take several monthsand the employee has to keep practicing.

• The coach should meet with Daveed every six months until he improves.

• The coach should have defined Daveeds goals and motives more specifically.