Question: Please help in identifying theoretical background and hypothesis developmentaccording to the given model as attached below. Dimensions of delivery cost, time and Dimensions of product

Please help in identifying theoretical background and hypothesis developmentaccording to the given model as attached below.

Dimensions of delivery cost, time and Dimensions of product availability, quality Dimensions of information, Consumer complaints and Return Policy Reliability and Condition Availability Product Information Consumer Return Shipping Delivery Delivery Product Condition Quality Complain Policy Cost Time Reliability Quality E-consumers perception and satisfaction Customer Market Online experience Loyalty Performance

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