Question: Please help in identifying theoretical background and hypothesis developmentfor chapter 2 according to the modified model as attached below. For base paper reference i am

Please help in identifying theoretical background and hypothesis developmentfor chapter 2 according to the modified model as attached below.

For base paper reference i am following:

Satisfaction is a function of users of logistics services in e-commerce

Please help in identifying theoretical background

Dimensions of delivery cost, time and Dimensions of product availability, quality Dimensions of information, Consumer complaints and Return Policy Reliability and Condition Availability Product Information Consumer Return Shipping Delivery Delivery Product Condition Quality Complain Policy Cost Time Reliability Quality E-consumers perception and satisfaction Customer Market Online experience Loyalty Performance

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