Question: Please help me answer these question, don't answer only one question. 21. Which of the following is NOT a distinguishing characteristic of services? A. intangibility

Please help me answer these question, don't answer only one question.

21. Which of the following is NOT a distinguishing characteristic of services?

A. intangibility

B. inseparability

C. flexibility

D. perishability

22. In the hospitality industry, an indoor pool, exercise room and complimentary breakfast are all known as:

A. supportive services

B. core services

C. supplementary services

D. ancillary services

23. __________ is a suppliers use of an independent third party to perform a job that used to be managed internally.

A. Backsourcing

B. Reshoring

C. Nearshoring

D. Outsourcing

24. Consideration of the financial, social and environmental effects of a firms policies and actions is sometimes referred to as:

A. the triple bottom line

B. cost of goods sold

C. return on investment

D. variable cost accounting

25. A __________ is a channel intermediary that sells mainly to consumers.

A. wholesaler

B. broker/agent

C. middle merchant

D. retailer

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