Please help me answer these questions by just putting the letters which as the answers eg, 1 .a.

2. b etc thank you

1. You manage a fast-food restaurant that had typically been staffed by younger people. Recently, you've added two older workers to the crew taking orders from customers. You're beginning to hear some mutterings from the younger staff about the older workers taking longer to prepare orders, chatting with customers, and being tentative about your computerized ordering system. What do you do?

a. Call a team meeting so that everyone can discuss what's going on at work and talk through their concerns.

b. Ignore the problem. Your younger staff tend not to stay at the job for very long, so they'll soon be gone. The older staff will already be in place when newer young ones are hired, and these newer staff will sim- ply take the older workers' way of doing business in stride.

c. Assess the situation. Are the older workers doing a good job? Are their different work styles producing customer satisfaction or customer annoyance?

d. Create teams of older and younger workers so that they can learn from each other. If that doesn't work out, reassign the older workers to jobs that aren't as time sensitive

2. You are active in a suburban, mostly white church that recently "adopted" an inner-city school that is 95 percent African Ameri- can. You are responsible for working with twenty church members who will act as mentors to children at the school. All who have volunteered to be mentors are white. How would you address the situation?

a. Let matters rest. What's important is the commitment and personality of the individuals who will be mentors, not their skin color.

b. Discuss the matter with African American members of your congregation to see what their thoughts are.

c. Try to recruit more people of color to participate as mentors

d. Leave the need to better "match" mentors and students to other churches and community organizations

3. What is the most important reason to respond to diversity effectively?

a. It's the moral, right thing to do.

b. It will make my company more competitive.

c. The law requires it.

d. It will help me get promoted.

4. You are the local manager of a large chain Jardunke store and we know that a competitor will soon open a new store nearby. The hen! Pressement TEN to never m in gain that ark as two stores are located in a middle-class, predominantly black neighborhood. You have three days to prepare a proposal for a special event designed to draw positive attention to your store. Which of the following best describes what you would do?

a. You call your staff together to attend a meeting where you present the overall charge and hand out assignments. The staff forms into small groups and sends you daily reports. On day three, you pull the individual reports together into a package.

b. Given the short time frame; you decide that this is a responsibility you will handle yourself. You consult with your staff, but you handle all the details.

c. You recently worked with two people who really do razzle-dazzle stuff. There was a lot of creativity, which led to some tension and disagreement, but the results were terrific. You call those two people and give them the assignment.

d. You choose four employees who live in your store's community and are involved with organizations (churches, schools) in that community. You ask the four to help plan an event that will be responsive to the community's particular interests and priorities, atlybers ave the mitbe bers al serrutiua firm that he OL

5. You are the office manager of a large accounting firm that has a central pool of word processors and data entry personnel. One of your staff has very strong religious beliefs. A Bible is on his desk, and biblical pictures adorn his cubicle walls. During breaks, he often speaks to other staff about his church and encourages them to attend a service. Several of the staff have complained that they are having increasing difficulty remaining focused on their work. What would you do in this situation?

a. Provide suggestions to the staff about how they might open a dialogue with this individual to ex- plain their feelings.

b. Not do anything and hope things will settle down. You're concerned about infringing on his freedom of religion.

c. Talk with the employee. Explain that although he is free to practice any religion of his choosing, his at- tempts to proselytize are interfering with the ability of others to do their job. Tell him he is free to keep the Bible and pictures where they are but that you expect him to refrain from discussing religion with others while in the work area.

d. Send out a memo to all staff stating that although your company welcomes differences in politics and religion, neither has any place in the office and should be confined to other activities they engage in.