Please help me with the below questions for the attached case study!

1.What about the case study surprised you?

2.How did Coach Sat leverage the Hackman model? Specifically, address each of the following:

-Enabling Structure - describe the norms, and how motivation was fostered

-Expert Coaching - all three types and how it was done

-Supportive Context - discuss the three types - educational, reward, and informational - how this showed up. Discuss process losses and gains

3.Think about the Ideal Team Player and apply all three to the situation

Can Culture Save a Division 1 Football Team? The Hiring of Coach Sat The 2018-2019 University of Louisville (UofL) football season ended with 2 wins and 10 losses. It also resulted in the Head Coach being terminated even before the season ended. As expected, the team of 125 players was dejected and the fans were not helpful since they too were disappointed. Coach Petrino's last game was a loss to Florida State; a local writer made the grim prediction that the coach finished the job of "losing the players" at the end of that game in the locker room, and he was right in that there were no more wins that season. This case study is not a review of Coach Petrino; it is a study of how a coach can take a dejected team and turn it around in one season through culture. Yes, culture - of appreciation, respect, and accountability. This is a study of how a coach applies a plethora of leadership and team-building theories to build a winning team. The search for a new football coach was on and brought about much speculation, excitement, and anxiety. A former football player's name was being discussed and UofL fans and players were excited about that. But, when that prospect fell through, there was quiet concern of who would take this beloved team and turn it around as UofL fans are some of the most loyal in the country. Enter Scott Satterfield. Vince Tyra, the new Athletic Director, was seeking a different type of leader - one who could build a team with a "winning" culture. But who was Scott Satterfield? Coach Sat was the Head Coach of Appalachian State, a school in the Sun Belt conference with very strong results and an enviable winning record. Coach Sat had been a player, left for a while to coach elsewhere, then came back home to coach App State for years. He was successful and had a team of coaches who loved working with him. He easily could have retired at his alma mater where he was loved and winning was a way of life. Coach Sat wanted more. There are only 65 "power" head coaching roles in the US, and he was ready for a big conference coaching opportunity; UofL was one of only 5 open positions and in the ACC. When Coach Sat received the call in late December of 2018 that Tyra wanted to talk to him, he was ready. He had just finished the season and was preparing for the New Orleans Bowl game against UAB. Tyra flew into Hickory, NC and they spent 4 hours talking in a "junky" mechanic's room. They talked about who Coach Sat was and his philosophies - not much about the intricacies of football. Tyra was more interested in getting to know Coach Sat and his leadership beliefs. The interview took place on a Sunday; at 4:30 on Monday, Tyra offered Coach Sat the job. AD Tyra witnessed the leadership philosophy and drive in Coach Sat and took a chance on a different type of coaching paradigm for his ailing football program. Coach Sat did not hesitate with his response - he knew it was going to be tough at UofL, but he also knew that his proven methods for building a team and driving success that he showcased at App State would work at another college ball program and he wanted to demonstrate that. He had a magic "love potion" that was a balance of encouragement, positive reinforcement, and accountability. And, he was ready to give it another try. The news traveled quickly - Coach Sat said yes on Monday afternoon at 4:30 (while in New York City on a trip); when he went into the App State locker room at 7:30 a.m. back in Boone on Tuesday, his team gave him a standing ovation. They knew what he could do and were genuinely happy that Coach Sat had this opportunity. The team still had the bowl game that Saturday and yes, they won that one. Coach Sat admits that he was a bit nave in thinking that most football programs are the same. The UofL team was completely different. He had been told that the players had been hurt and as a result, difficult to establish the trust it would take to truly coach them. The Coach knew that he needed his own coaching team to support him in order to build the relationships with the players that was needed as a first step. He asked six of his coaches at App State to join him in Louisville in January 2019. Every single one said yes without every touching foot in Louisville. Every. Single. Coach. They knew he had the recipe for success, and they wanted to be a part of it. One coach reminisced that on the drive to Louisville, all the coaches dreamed of big horse farms and the reality is that not a one lives on a horse farm. They moved their families, sight unseen, to Louisville, Kentucky without ever looking back; this is the level of loyalty and trust that Coach Sat inspires. First Days in Louisville The coaches' arrival was not what they expected, starting with the football training facility. It was in desperate need of cleaning and there was a lack of energy permeating from it. No motivation covered the walls - just sad dirt. There are those who believe that a building can tell a story and if that was the case, this story was lackluster. When the coaches first met with the team, it was evident that their spirits were broken. Coach Sat expressed that he could feel the lack of confidence within the team - the overall feeling of despair was palpable in the air. In the first meeting, the coaches talked to the players about change and how it was going to be hard work. Coach Sat talked about attitude, effort, accountability, and consistency. He even talked about love - yes, love. They asked that the players to believe and though there was skepticism at first, they eventually built the trust of the team. There were players who were skeptical and left, though Coach Sat has no remorse regarding their departure. He stated that culture will "spit out" the ones who do not fit and there were no hard feelings as it was their choice. The coaches did a few unexpected things in the first month: - With Coach Sat in the lead, the coaches cleaned the building - top to bottom. They scrubbed the training facility until it shined and was something to be proud of. - The coaches all gave their cell phone numbers to the players and told them to call anytime. Before this, the players did not have any direct numbers of their coaches. - The coaches also opened up their offices, even Coach Sat. Anyone, player or coach or staff, was welcome to come to any coach's office - again, this was never allowed before. The coaches' offices are on a second floor in the training facility and players never took those stairs in the past. - The coaches also had events outside of the field: one of the first events was bowling - the entire team went bowling. The individual coaches had their teams together (e.g, offense, defense, special teams). The purpose was fun and relationship-building only. - The coaches took their teams to group dinners. As they purchased homes, they had them over for dinner in their homes. The players met the families of all the coaches. - The training was hard, and expectations were high with strict accountability tactics in place. The strength coach was relentless in his passion for building the team. The First Game The first game of Coach Sat's 2019 season was against Notre Dame, a team that finished their prior season with 12 wins and one defeat, a true powerhouse by anyone's definition. ESPN predicted an easy win for ND. Coach Sat remembered that there was not much time to get ready and there was so much build-up. This game was Monday night on National TV AND College Game Day. He recalled that he entered the sold-out stadium from the tunnel, he stopped and looked around, realized his team was playing Notre Dame, and spoke into his mic to his other coaches, "this is pretty cool guys, huh?" Coach Sat, knowing how big this game was, still took the time to savor the moment. He grew up loving the game of football and at that moment, he stopped to realize how special it was and how he could not wait to coach his team. The Cards started out strong. The players were following the coaching, playing hard, and the game was tied in the first quarter. No one expected that and the players gained confidence. The Cards gave it their all. While the Fighting Irish edged past the Cards and won the game, Coach Sat knew at that moment that his players had a chance to be a good football team. He needed to build off of the passion and play he witnessed in this first game. What happened after the game was a pivotal moment for this team of players. Locker room moments have been described in the prior year as brutal. Coach Sat's approach was definitely unexpected. When the Coach entered the locker room, the atmosphere was somber...quiet...waiting for the Coach's words. Coach Sat said a word that is seldom said in a college football locker room - love. He told the players he loved them, they played their hearts out, and he was proud of them. He also said that the team was going to be even better because of this. One of the staff members present said that the feeling of love was indeed present, and when you feel loved, you rally and give your absolute best. This was the start of a changed team. More Culture Changes at the Facility Coach Sat wanted the players at the training facility to build a relationship as strong as a family. In the past, the players would eat lunch and dinner together, but in silence. The prior coach wanted them to focus only on the game with zero distractions. Coach Sat believes differently - he not only insists the players eat lunch and dinner together, but he now has breakfast too. Actually, there is food all day in the dining area. More importantly, there is talk, laughter, and fun. As one staffer noted, "the guys are joyful in that they seem to be like flowers that have bloomed." And, the coaches eat with the players - just like families do at homes. Coaches bring their families into the training facility too. There are often kids and spouses present, interacting with the players. Coach Sat brings family values to the players in a way that demonstrates love and respect. Another change was the players' lounge. The Coach wanted players to spend their free time at the facility with each other. The lounge was initially very simple with little atmosphere. The players would come to the center, workout, eat, then go back to their living quarters. Coach Sat wanted them to hang out with each other and at the facility. The entire coaching staff believed that the players' lounge should be for the players. So, they invested in PlayStation games, recliners, pool tables, fus-ball tables, big screen TV, and even sleeping pods to take naps. The entire philosophy is that the players have a place to hang out together. The players feel it is their home and do hang out there with each other in this space, building strong relationships along the way. Accountability Tactics Coach Sat brought tactics that were successful at App State and implemented those at UofL. He knew it was important not only to build trust and strong relationships, but to have a strong sense of accountability within the culture. He also wanted to ensure he had a "player-led" team, which would solidify the accountability culture. Below is a description of his specific tactics including perspectives from players, coaches, and staff. - "Can't Get it Right Board": A huge board is visible when you first enter the football facility with this title. And, it means just want it says - the players' names on that board are the ones who did not get it right that week. It can be for any infraction such as being late (one player stated, "if you are not five minutes early, you are late"), missing a practice, or even not showing a positive attitude. The names stay up one week and those on the board show up early on a Saturday for an extra workout. In the beginning, the board was filled with names; today, there are very few names on this board. And...the Saturday workouts are hard and zero fun. - Huddles the day after the game: The practice following a game is an important one. The players form a huddle depending upon their position (e.g., offense, defense, special teams). Using an example of the offense, all the players for offense form a huddle. The coach calls out the starters, one by one. Each one enters the middle of the huddle and states the number of errors he made during the game. For every error, every player on that team completes that number of "up-downs" (think really strenuous burpees). If a player gets to yell zero, there is a huge celebration. The coaches also join in the up-downs. It has been stated that there are times where the players complete over 80 up-downs after a game. - "King of the Ville": Coach Mike (strength coach) initiated a competition called King of the Ville. The team is split into two teams with a draft taking place to select teams. These teams stay in place through a semester, then a new team is formed. The purpose has a single focus: use competition to drive great performance. The winning team wins gear with King of the Ville graphics. This process uses a point system. Points are given for the entire team being on time, encouragement among each other, community service, academic performance; points are taken away too for things like being on the "Can't Get it Right Board." The points are calculated by player each week, then the team tally is given. The bragging rights of being King of the Ville has proven to be much more important than the swag associated with the win. Building Positivity Tactics Coach Sat and his team of coaches also brought a spirit of positivity to the UofL football team. Accountability is critical but so is encouraging and role modeling a positive attitude. Coach Sat believes that positivity is an important element in winning. Below are some examples. - "Juice Board": There is another board right beside the "Can't Get it Right" board called the "Juice Board." Players who are visibly and loudly encouraging others are able to have their names on this board. This all happens in the weight room as they are conditioning. - "Top Dawg": This is a step beyond the Juice Board. The first hurdle to be a Top Dawg is to have your name on the Juice Board 3 out of 5 days of the week. Then the measures are more subjective, and the coaches make the decision on who is a Top Dawg. Some factors that are considered include washing hands, the smell of smoke, the amount of respect displayed. Those who are Top Dawgs are given a special workout shirt demonstrating their accomplishment. It can be taken away too (Coach Mike states you can be in the "doghouse"). This honor has to be continually earned. - "Play for the other 10 - this is a sentiment shared by the all the coaches and players. When the players are on the field, they are not playing for themselves; they are playing for the other 10. This mindset is critical to the coaches and players. This mantra is not something that is just said, it is believed by the players. - "10 Strong": The coaches determine the 10 leaders each semester who can have the most impact on the team. Sometimes there are more than 10 players, but the premise is 10 . These 10 leaders are part of an elite book club. They meet with coaches and staff once a week to discuss a leadership book (one in the past was The Energy Bus). The purpose is to discuss the leadership principles and how those can apply to the football team. The 10 Strong players then take the message to the rest of the team through words and actions. It is an intentional process to drive a player- led team. - CELEBRATIONS after wins: The locker room scene after the first win with Coach Sat was very different than the coaches had experienced. Yes, the players were happy, but they truly did not know how to celebrate. Coach Ivey was the one who told them that they needed to learn how to celebrate! So, he decided to teach the team how to celebrate. He created a victory song that is loud and sung in the locker room after every win - he leads it. - Hustle Tapes: Each week, videos are taken of practice sessions and games. The videos are edited into one called a "hustle tape." Those showing the most hustle are highlighted in the hustle tape and being featured on it is a big honor. The players wait expectantly to view them and cheer each other on. Academics are Critical Coach Sat was one of 6 coaches to earn the American Football Coaches Association 2019 Academic Achievement Award, the first time that UofL has ever earned that recognition. According to a key staff member, this is the overall philosophy: First, make sure you graduate. Then, we want to win championships. Lastly, leave this institution better than you found it. Coach Sat toured the academic facility and support in the very beginning to understand the support available. Ensuring his players graduate is critical to him. The leader of the academic advising understands how important it is that the players excel at school. He was a former football player and realizes that there are often times where players do not even think about their learning until it is too late. Many dream of the NFL and the fact remains that there are not many spots for players. The majority need a strong education so that they can excel in life. The academic advisors are highly engaged with the players. Time management is critical for players and the advisors understand that. There are mandated study halls based on objectives (using the player's class schedules). The coaches are involved too with bi-weekly reports. The biggest difference is the positive attitude that the entire coaching staff has regarding academics. The focus is to be prepared for life after sports and everyone is on board for these players. Family Culture The words that emanate from players and coaches revolve around family. The care and support for each other is evident in words and actions. Here are a few examples: - There are a limited number of scholarships available each year. There are also walk-ons with extreme talent. Coach Sat realizes that phenomena as well. There were three players in particular that Coach Sat kept talking about and they were doing extremely well as walk-ons without scholarships. They worked just as hard as those with scholarships and gave it their all on the field, in the classroom, and the weight room. After some time, at a team meeting, Coach Sat called them out and threw t-shirts at them - the back of the t-shirt had "Full Ride" printed. Coach Sat awarded these three full scholarships due to their hard work. The entire team erupted in cheers. - The staff members talk about the difference with Coach Sat's leadership too. He lets them do their jobs. Coach Sat believes in the staff members and does not doubt their decisions. He is accessible and his demeanor is consistent. - The dinners at the Coaches' homes is another example. One coach's wife only cooks if the team wins as she states, "I don't cook for losers." The players love this attitude. One time a coach told his team that his wife was having a hard day; he gave each player a rose and asked him to present it to her. They are demonstrating care and compassion and teaching the players those life lessons. It did take months, but they succeeded. There were those players who did not want the change 22 of them - and they decided to leave. But over 100 stayed. The coaches and players kept going and eventually, the players began to trust the coaches. The team went on to have a record turnaround and an 8-5 season including winning a bowl game! The 2020 season had its own set of challenges with the pandemic. The Coaches continue their theme of encouragement, positivity, accountability. The results of the 2020 season were not quite the same with a season of 4 wins and 7 losses