Please help to solve this problem

Rudy Coffee Hub is a national coffee chain. It tries to provide full service but maintain the 'feel' of an Italian coffee shop. It has a drive-thru window as well as in-store service. Rudy Coffee Hub has a selection of sweets, coffee drinks and teas. Customer surveys find that customers are not price sensitive and are willing to wait for their drink, but they do want a broad product selection and they want a strong robust taste in their coffee. On average, 25% of arrivals go to the drive-thru. In the drive-thru line, on average 0.5 cars are waiting to order. The drive-thru ordering process takes 1.5 minutes. After completing this ordering process, cars pull forward and then wait to pick up their order. On average there are 0.5 cars waiting to get to the order pick-up window. The order pick-up takes an average of 2.5 minutes. There is only one window at which to pick up an order. There is no exit from the drive-thru once a car enters the line (no renege). Inside the store, there is an average of 2.5 customers waiting to order. The ordering and paying process takes an average of 3 minutes. On average, 50% of those ordering obtain specialty drinks which are prepared by the barista. These people walk to a second window to pick up their specialty drinks. There is an average of 2 people waiting for specialty drinks. It takes 15 seconds to pick up the drink. a Of those who do not get specialty drinks, on average 50% want cream or sweetener in their coffee. They walk to the sweetener station, where there is an average of 0.5 person waiting. It takes on average 1 minute to pour white liquid and sweetener into their drinks. Of all the people entering the store, 60% elect to stay at the store and consume their drink. On average, there are 12 customers dining. When they are through dining, they bus their table (T = 1 minute). The combined throughput of both the drive-thru and in-store business is 2 customers per minute. Q1. Draw the process flow chart for this process. Be sure to explicitly show the decisions. (Use the space below within this worksheet.) Q2. On the flow chart, calculate the inventory, flow rate, and flow time for each activity and buffer. Q3. What is the average number of customers in the system including those in the drive-thru and inside the store? Q4. What is the average time a customer spends at Rudy Coffee Hub? (Consider both drive thru and inside the store) Q5. What is the average flow time of a customer who chooses to stay (dine) at the store to consume their drink? Flow Chart Enter Exit Rudy Coffee Hub is a national coffee chain. It tries to provide full service but maintain the 'feel' of an Italian coffee shop. It has a drive-thru window as well as in-store service. Rudy Coffee Hub has a selection of sweets, coffee drinks and teas. Customer surveys find that customers are not price sensitive and are willing to wait for their drink, but they do want a broad product selection and they want a strong robust taste in their coffee. On average, 25% of arrivals go to the drive-thru. In the drive-thru line, on average 0.5 cars are waiting to order. The drive-thru ordering process takes 1.5 minutes. After completing this ordering process, cars pull forward and then wait to pick up their order. On average there are 0.5 cars waiting to get to the order pick-up window. The order pick-up takes an average of 2.5 minutes. There is only one window at which to pick up an order. There is no exit from the drive-thru once a car enters the line (no renege). Inside the store, there is an average of 2.5 customers waiting to order. The ordering and paying process takes an average of 3 minutes. On average, 50% of those ordering obtain specialty drinks which are prepared by the barista. These people walk to a second window to pick up their specialty drinks. There is an average of 2 people waiting for specialty drinks. It takes 15 seconds to pick up the drink. a Of those who do not get specialty drinks, on average 50% want cream or sweetener in their coffee. They walk to the sweetener station, where there is an average of 0.5 person waiting. It takes on average 1 minute to pour white liquid and sweetener into their drinks. Of all the people entering the store, 60% elect to stay at the store and consume their drink. On average, there are 12 customers dining. When they are through dining, they bus their table (T = 1 minute). The combined throughput of both the drive-thru and in-store business is 2 customers per minute. Q1. Draw the process flow chart for this process. Be sure to explicitly show the decisions. (Use the space below within this worksheet.) Q2. On the flow chart, calculate the inventory, flow rate, and flow time for each activity and buffer. Q3. What is the average number of customers in the system including those in the drive-thru and inside the store? Q4. What is the average time a customer spends at Rudy Coffee Hub? (Consider both drive thru and inside the store) Q5. What is the average flow time of a customer who chooses to stay (dine) at the store to consume their drink? Flow Chart Enter Exit