Question: Please Help with the below: After reviewing the total quality management (TQM) concept, Total Quality Management (TQM) is a people-centric management framework designed to
Please Help with the below:
- After reviewing the total quality management (TQM) concept, "Total Quality Management (TQM) is a people-centric management framework designed to achieve a perpetual enhancement in customer satisfaction while concurrently reducing operational costs (Evans, J. R., & Lindsay, W. M., 2020). At its core, the TQM system integrates the collective efforts of all employees and departments, encompassing various aspects, from product development to marketing, with a seamless inclusion of the supply chain and customer interactions. This approach is underpinned by a scientific methodology that encompasses various systems, tools, and methodologies. In essence, 'Total Quality' represents the unwavering, continuous commitment of every member within an organization to not only comprehend but also surpass customer expectations (Evans, J. R., & Lindsay, W. M., 2020)".
- Explain how you would apply them to the Costco organization.
- How would Costco's organization change as a result of applying these TQM concepts?
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