PLEASE HELPP ASAP

Question 1 Most routine informative messages have a tone. Answer saved Marked out of 4.00 Flag question O a neutral O b.dogmatic Ocnegative Od positive O e relational Clear my choice Question 3 In closing a request for a recommendation, you should include Not yet answered Marked out of 4.00 O a. an expression of appreciation. O b. a reminder as to why you need a recommendation. O.c. skills needed for the job being applied for. Od type of job being applied for. O e key points you want the writer to include in the recommendation Flag question Question 4 How do executives in established firms spend the majority of their time? Not yet answered Marked out of 4.00 O a. buying and selling O b. communicating O c. budgeting O d. plying their trade O e traveling Flag question Time left 109:16 Question 5 Choosing between the direct and indirect approaches in a routine request depends primarily on Not yet answered Marked out of 4.00 O a. how soon you need the request fulfilled. O b. whether the audience is internal or external Oc whether the audience is large or small. Od when you send the request. O e how reluctant the audience will be to comply Flag question Question 6 When responding to a customer's complaint about one of your company's services, you should Not yet answered Marked out of 4.00 O a avoid blaming anyone in your organization by name. Ob always find a way to blame the customer for the problem. Oc use a generous, grudging tone od soften the situation with excuses such as "Nobody's perfect" or "Mistakes will happen e. use a standard form letter, with blanks left for filling in unique information in neat handwriting, Flag question Net Time left 1:08:14 Question 7 If you're responding to a claim and your company is at fault, it is best to Not yet answered Marked out of 4.00 O a wait at least two weeks before you respond Ob take (or assign) personal responsibility for setting matters straight. Oc. be vague about when the claim may be resolved. Od do all you can to discourage further correspondence, Oe avoid sympathizing with the customer, since it can lead to lawsuits Flag question Time left 1:08:01 are brief personal messages written to comfort someone after the death of a loved one. Question 8 Not yet answered Marked out of 4 DO O a. Life-coaching letters b. Condolence letters Oc Counseling letters Od. Remembrance letters Oe Goodwill messages Flag question Condolence messages should Question 9 Not yet answered Marked out of 4.00 O a. avoid referring to the deceased. O b. focus on your relationship with the deceased. O c. always be sent via electronic media O d. focus on your own sense of loss. O e. be short, simple, and sincere. P Flag question Dentinten TH Question 10 When writing for a claim or adjustment, the opening should state the problem as well as Not yet answered Marked out of 400 O a how the issue has affected the business relationship O b. model and serial number. Oc. your request Od competitive options O e who is at fault. Flag question Tin Question 11 When making claims or requesting adjustments, you should begin by Not yet answered Marked out of 4.00 a. providing a detailed description of the faulty merchandise. b. saying how disappointed you are in the company. c. complimenting the company for past service. Od threatening legal action if you do not receive a favorable adjustment. O e providing a straightforward explanation of what the problem is. P Flag