Please I need only Process Modeling Diagram as soon as possible,,,,

The change of details form will only enter the Case Management Software (Casetools) once it has been scanned through the Scanning Software by the Mail Department. The case is opened in Casetools by a processing staff member after a search for other similar requests has been done on the main queue. The form is loaded into an image view from Casetools and is checked to ensure that all the critical fields have been filled in. If there are missing fields, a special process for contacting customers to obtain the missing data is initiated. Next all of the supporting documentation is checked (for example, for certified proof for certain assertions). If a field that requires certified proof is not supported by appropriate documents, then the job is sent to the contact centre to request further details. For any missing certificates of proof the case is left pending for 2 weeks. Once the form is considered to be filled in correctly CustomerDBcrm is opened and a search for the customer is done. If the customer cannot be found in CustomerDBcrm, the job is sent to the contact centre to request further details, or a customer application form and the PDS is mailed to the customer. To updating extra fields like addresses, the old details must be removed first. When an old address is removed the new details are added, no data should be lost in this process as old addresses are still stored in the audit log. Changes to Name or DOB (date of birth) can be done in the main customer form in CustomerDBcrm. Most customers that are handled by this process are pension fund customers. If there is an update of the pension payment details then the form is re-indexed to the pension queue for further processing. Once the update has been completed the case is closed. If there is a request for further details either a letter is mailed to the customer or in the majority of cases, the call centre contacts the customer directly. All updates from the call centre can be changed instantly as all phone calls are logged. If there are complete details on the form, but customer does not exist in CustomerDBcrm, then a copy of the current PDS and a customer application form is sent to the customer. Then Case is f certified proof hasn't been provided for: Name Changes, DOB Changes, or Changes then the processing staff should make a request for the contact centre to call customer and request certified proof. If certified proof has been sent to Finance CO SE the wrong way then the processor should make a request to the contact centre to request new details. An example of this is a birth certificate that has been faxed in. If there are insufficient details to identify the customer, a letter is created to the customer to request for details to be provided before an update can be completed. All other exceptions to this process are handled by consulting a Business Rules Management System (BRMS). If the BRMS does not provide guidance for what is to be done with an exceptional case, it is escalated to a manage r for manual processing