Please keep the following questions in mind when responding to the prompt. Thank you!!!

1. Define precisely what the problem is in terms of how it affects the company and your ability to be successful as a supervisor or HR person. If it involves two or more employees, be sure to view the problem from the perspective all of involved.
2. Cases will have limited information and it may be necessary for you to fill in the blanks in some situations. Define any assumptions you make. For example, is it a large company or a small company? Is this a new employee or a long term employee? Does the employee have a history of misconduct or an exemplary record?
3. Define the steps you will take to address the issue. List them in the sequence that you will do them and any other resources, such as the HR department or your boss, that you will use to resolve the problem.
4. Define what your expectations are for the employee moving forward and how you will monitor his/her progress in meeting those expectations.
5. Explain how you will know if your efforts are successful and what you will do if they arent.

Harvey is a long term employee with a year or so until retirement. His supervisor, Ashley who is nearly 30 years younger than Harvey has counselled him several times on not learning/utilizing the newest software program for his work. He tells her that he can do it just fine the old way and doesn't need the new software. The last time they talked he said she should save her energy for whoever takes his place and leave him alone. It was the final straw for Ashley and she told him that he wouldn't make it to retirement if he didn't do what she was asking. She called him old fashioned and also said that all of his coworkers hate to work with him because he's so old school. You are Ashley's boss and Harvey came to you with a complaint regarding their latest discussion. What do you do