please provide answer for this actual question

what If the customer care manager of ABC company asked you to serve on a committee to develop a performance appraisal system for evaluating the customer care associate, performance criteria would you identify? Of these criteria, which ones do you think are most likely to be the critical success factor for the customer care associate in the long run. Explain (you should mention more than one criterion) Instructions: .Write 500 words (topic content excluding reference; at least). You can write more than 500 words. Organize your writing into three parts: 1. Introduction, 2. Main body and 3. Conclusion And please add references too along with it