Please select one of these multiple choices:

$1-$ What is the primary goal of queue management?

To eliminate waiting times completely

To minimize waiting times and enhance customer satisfaction

To maximize waiting times for increased revenue

To randomly organize queues without any specific goal

$2-$ Which of the following is NOT a common factor influencing waiting line lengths?

Arrival rate of customers

Service rate of the server

Queue discipline

Customer demographics

$3-$ What does the "Poisson distribution" describe in the context of queuing theory?

The number of customers in the queue

The arrival pattern of customers

The service rate of the server

The average waiting time in the queue

$4-$ Which term refers to the average time a customer spends waiting in line and receiving service?

Arrival rate

Service rate

Utilization rate

Average waiting time

$5-$ What is the primary characteristic of the "First$-$Come First$-$Served" $($FCFS$)$ principle in queuing theory?

It prioritizes customers with higher status or membership.

It serves customers based on their level of urgency.

It serves customers randomly to ensure fairness.

It serves customers in the order they arrive at the queue.