please solve this case ,how do you think ,tom should handle this situation? Have you experienced conflict in the work place? How did you resolve it?

e expert (161A Can someone please help me with this Case Study? Thank You! ETHICAL DILEMMA The Case of the Overly Assertive Employee In this chapter, we learned about several conflict-han- dling intentions. Each of these intentions involved two dimensionassertiveness (the degree to which one party attempts to satisfy his or her own concerns) and coop- erativeness (the degree to which one party attempts to satisfy the other party's concerns). Consider these dimen- sions, and then put yourself in the shoes of the manager described below. Tom is a manager at a small copy supply rm. Their marketing team consists mainly of two employees: janna and Kim. Kim is incredibly assertive, while janna is incred- ibly cooperative. Though you are their manager, they sometimes have the discretion to negotiate with each other over who is responsible for which task in a project. You notice thatjanna seems always to do the most tedious, unpleasant tasks. When you've asked Janna in the past if she is happy with what she contributes to projects, she meekly replies, "I don't mind. I don't want to make any waves.\" You sense that janna is unhappy but also scared of a confrontation with Kim. Kim is getting more recognition and compliments from the CEO because she does high- prole work You know this puts Janna at a disadvantage in her meet. On the other hand, Kim is overiy assertive. You know that if you ask her to be more cooperative, it could cause more conict in the ofce. As we learned about relationship conict, it's almost never benecial. Yes, it may be unfair tojanna, but you don't want to disrupt the team by bringing conict into the ofce. You also know that conict tends to spread in the ofceif Kim andjanna are at odds with each other, it may distract people on other teams. Questions 14-7. lfTom does nothing, is that ethical? Does he have a responsibility tojanna to make sure her concems are addressed? 14-8. In this chapter, you learned about mediators, arbi- trators, and conciliators. Is it possible for Tom to act in one of these roles? Why or why not? 14-9. If Tom does nothing in this situation, how do you think the situation between janna and Kim will play out? Do you think there will be problems with conict