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Please do Case study 14.1 on pages 567-568 Assume you are the supervisor that must decide what to do with employees in the six situations listed. Your options include: a) ask your boss to handle it b) refer the employee to human resources or an employee assistance program c) Obtain more information d) provide training e) give a verbal warning f) give a day suspension g) give a 30 day suspension h) terminate the employee CASE 14.1 Disciplinary Situations Assume that you are the supervisor who must decide what to do with employees in each of the following situations. Your options include the following: ask your boss to handle the situation, refer the worker to human resources or an employee assistance 568 CHAPTER 14 Discipline program, obtain more information, provide training, administer a verbal warning, write up a written reprimand, recommend a suspension of three days, recommenda suspension of 30 days, or recommend termination. You may also choose combinations of these actions. Be prepared to justify your choices. Situation 1. An employee just sent a sexual joke by e-mail to all members of your department. Within 30 minutes after the joke was sent, two females and a male employee come to your office to complain about the joke. Company policy forbids employees from using e-mail for personal use and explicitly forbids the distribution of material of a sexual nature. Situation 2. You read in the paper before coming to work this morning that one of your employees was arrested by the police for a domestic disturbance and suspected spousal abuse. It is the third time that he has been arrested. In the first two incidents, his wife had facial bruises and scrapes on her arms but she refused to file charges. Later on this morning, you learn that his wife had similar injuries again but refused to file charges, and the police have released him. Situation 3. Your company sells and installs home security systems. All repair and installation technicians carry cell phones so that they can be contacted about emergency work or changes in jobs. In addition, your scheduler maintains a list of service calls each technician is to make during the day. Technicians are required to call in when they arrive at a job, leave the job, and take breaks for more than 20 minutes. One of your best technicians, Richard Titus, could not be located for three hours yesterday afternoon. He did not respond to calls on his cell phone and failed to show up at a job. The dispatcher finally got in touch with Richard by calling the apartment of a friend whom she thought was dating Richard. Richard is married and does not live at this apartment. Situation 4. You manage a team of heating and air conditioning specialists who install custom systems in large buildings. Every morning you have a conference with all of the team members to go over developments that will need special attention. It is essential that the team members exchange information so that they can coordinate their efforts. Cooperation, good relations, and respectful treatment among your team members are vital for economical and efficient installations. At this morning's conference, you were going over a foul-up by one of the team members on the previous day that would require a substantial amount of rework. You and he explained the situation so that the others would know how to conduct the rework. After he finished, one of the other team members said, "What kind of an idiot would make a mistake like this?" Situation 5. This morning you were making a presentation to other supervisors, support staff members, and the plant manager about new classroom facilities and equipment that will be used for training. The classroom equipment includes a computer with Internet access and a projector that displays the computer images on a large screen. Prior to the meeting, you had set up the computer to display a website about technical manufacturing standards and then left to coordinate other issues. Later, as you were addressing the group, you switched on the projector and there in living color was a pornographic scene from a website. Afterward, you found out that one of your employees had set you up by switching the Internet address. Situation 6. Two customers at the expensive restaurant you manage have come to you with a complaint about one of the waiters. The husband and wife, who were part of a dinner party of eight, are outraged at the waiter's treatment of the wife. According to the husband, the waiter had given their party menus and was taking 569 CHAPTER 14 Discipline their orders. When it came time for his wife to order she asked the waiter about a particular item on the menu. The waiter replied that he would not recommend it to her. When she asked why, the waiter said that the item was over her calorie limit . The wife, who was obese, was humiliated by the comment, and the husband was outraged. Furthermore, they stated that the same waiter had made a similar insinuating remark about his wife's obesity on a previous occasion. The waiter has 20 years' service with the restaurant and also is the maitre d'. Source: Situation 6 is based on an arbitration case by Samuel Kaynard, Union Club of New York and Hotel Employees International Union, Local 6," Labor Award Reporter: Summary of Labor Arbitration Awards, Report No. 460 (July 1997): 67