Question: Please use the seven - step case analysis methodology to evaluate the following case study. Taco Bell Tackles Large - Scale Recruitment With intense competition
Please use the sevenstep case analysis methodology to evaluate the following case study.
Taco Bell Tackles LargeScale Recruitment
With intense competition in the fastfood space, Taco Bell has leaned into innovation as a way to stand out with new restaurant concepts, delivery services, creative menu partnerships, and plantbased offerings. The Mexicaninspired fastfood restaurant is not only innovating its restaurant concepts and menu, but its also finding new ways to enhance the restaurant employee experience with new approaches to recruitment and retention through its Start With Us Stay With Us platform.
Taco Bell is innovating its external recruiting efforts. The restaurant company shows job candidates its the life of the party by putting on an event of its own: summer hiring parties. During the summer months, Taco Bell recruiting ramps up as it works to match employee supply with forecasted demand. To fill thousands of jobs, the company hosted nearly hiring partiesits take on a career faircomplete with free food, festivities, and onthespot job interviews at various restaurant locations. Taco Bell considers this largescale recruitment effort to be an effective way to give candidates a glimpse of the companys funloving culture and the opportunity to interview in a casual environment. Though the primary objective is to recruit seasonal help, the company also hopes some of the new hires will become longterm employees. The company promoted the recruiting event through public relations, instore signage, and social media.
The career fair events are part of a broader initiative to create new jobs in the United States. Even during the COVID pandemic, when many retailers and restaurants laid off employees, Taco Bell forecasted more team members would be necessary as more consumers chose drivethrough dining restaurants. The company committed to hiring more than workers to fill traditional team member roles as well as new roles related to enhancing safety measures and social distancing requirements. To effectively hire this large number of workers, Taco Bell conducted virtual and curbside interviews.
Taco Bells employees will experience a variety of changes as the company invests in new restaurant concepts. For example, Taco Bells Go Mobile prototype restaurant is built around digital transactions. The stores are much smaller than the restaurants traditional footprint with a double drivethrough lane that features a dedicated pickup option for app users. Employees will benefit from smart technology in the kitchen that syncs with the Taco Bell app. Taco Bell will also introduce socalled bellhops to streamline the drivethrough experience. These employees will utilize handheld tablets to increase efficiency.
Taco Bell has also invested in technology to improve communication with frontline employees. For example, Taco Bell partnered with Crew to rapidly roll out its messaging and scheduling app at corporate locations and more than franchise locations. The app made realtime communication to team members a reality and streamlined workflows, syncing the companys various scheduling systems. The Crew app proved to be an asset during the global pandemic as franchisees were able to send critical topdown communications and maintain business continuity amid rapidly shifting safety procedures.
Taco Bells Start With Us Stay With Us platform is more than a slogan, its a mentality. The company wants to provide career paths and educational opportunities for team members to contribute to their future success. This approach to recruitment and retention has changed the restaurant employee experience and stands to create employee advocates and attract talent that will be with the company long term.
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