Please write a response email to the scenario below. Your response should include a clear subject line, appropriate salutations, grammar, and reflect the key components of an effective response communication when communicating bad news (5 marks) You are the manager of a local spa. A customer had reserved the entire spa to host a birthday party for her best friend weeks in advance. As a result, you scheduled and paid a number of staff to accommodate the large group booking, as well, you paid in advance for catering services. The morning of the event, the customer emails to inform you they can no longer make the appointment and don't feel they should be charged for services they have not used. You must communicate to the customer that according to the late cancellation policy, they will be charged the full amount as they have not given enough notice