Question: Positive Communication PLAN Model 1 . Prepare for customer interactions 2 . Let customers know their importance 3 . Address customer expectations positively 4 .

Positive Communication PLAN Model
1. Prepare for customer interactions
2. Let customers know their importance
3. Address customer expectations positively
4. Nurture a continuing relationship. What does PLAN stand for? List each part of the acronym and explain each step.

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