Question: Prepare a cause - and - effect or fishbone diagram for a problem such as: Why do customers have long waits for coffee. Your fishbone

Prepare a cause

-

and

-

effect or fishbone diagram for a problem such as: "Why do customers have long waits for coffee." Your fishbone diagram should be similar to that in Figure

7.17 (

Bordoloi

,

. 199),

using the main sources of cause: policy, procedure, people, and physical environment.

Prepare a cause-and-effect or fishbone diagram for a problem such as:

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